Narvar is a SaaS order management provider that focuses on “post-purchase optimization,” or enhancing ecommerce customer experiences after the initial purchase. These experiences include choosing the best delivery option, tracking shipments, and processing returns. Their focus is to help brands leave a better overall impression on customers, which can lead to increased customer lifetime value and increased repeat purchases. Narvar categorizes its platform into four systems: tracking, returns, delivery, and monitoring.
71lbs offers an invoice audit program for companies who use FedEx or UPS for shipping. 71lbs has an automated system that monitors all shipments in a UPS or FedEx account, ensuring shipments meet the carriers’ guaranteed time commitments. If they identify shipments that did not arrive on time or identify that a shipment was overcharged for other reasons, then 71lbs automatically files a claim with FedEx or UPS to be issued a refund.