Narvar Website: https://corp.narvar.com/
Narvar was founded by Amit Sharma in 2013. Before starting the company, Sharma worked for Walmart as Director of Operations Innovation, and most recently for Apple where he managed everything about the delivery experience for customers of Apple.com.
The company currently works with over 300 brands in ecommerce to enhance the shipping, tracking, and return experiences for customers.
Narvar is a SaaS order management provider that focuses on “post-purchase optimization,” or enhancing ecommerce customer experiences after the initial purchase. These experiences include choosing the best delivery option, tracking shipments, and processing returns. Their focus is to help brands leave a better overall impression on customers, which can lead to increased customer lifetime value and increased repeat purchases. It categorizes its platform into four systems: tracking, returns, delivery, and monitoring.
For tracking, the platform informs customers of when a product will be delivered, while allowing for personalized SMS alerts and live chat support. Throughout the delivery process, customers can be prompted with surveys to help brands understand how customers perceive their delivery experience.
The company’s returns system allows for seamless returns and exchanges, which can lower costs and foster customer trust. This program can generate dynamic shipping labels and offer transparency for refunded payments to customers. This system can also offer product recommendations based on customer feedback, allowing for upselling opportunities.
Narvar’s shipping system offers customers control over delivery timing by pairing purchases with the best possible carrier. Narvar also offers a monitoring dashboard with details about supply chain performance, allowing brands to analyze and optimize their order fulfillment processes.
This is best suited for ecommerce brands that place an emphasis on superior customer service. It’s also well-suited for ecommerce brands that are focused on increasing customer loyalty and generating repeat business.