How to submit a support ticket in Walmart Seller Center

Walmart Seller Center offers a few options for submitting
support tickets. Here’s the general procedure to submit a support ticket.

  1. Log into your Walmart Seller Central account at
  2. Navigate to the “Help” icon on the top right navigation bar.

  3. Select “Contact Support”.
  4. Choose the category that best matches your issue. Walmart has specific categories for different types of concerns, including Orders and Returns, Items and Inventory, and payment inquiries.
  5. Select the issue most related to your inquiry.
  6. To bypass the “self-help” options that pop up, scroll to the bottom of the screen, and select “No” to continue with the support ticket.
  7. Select the appropriate box to open a support ticket via phone, live chat, or email.
  8. Fill out the support ticket form with relevant order numbers, product details, and any other necessary information.
  9. Continue to fill out the information in the drop-down menu that applies to your issue.