Walmart Seller Center offers a few options for submitting
support tickets. Here’s the general procedure to submit a support ticket.
- Log into your Walmart Seller Central account at https://login.account.wal-mart.com
- Navigate to the “Help” icon on the top right navigation bar.
- Select “Contact Support”.
- Choose the category that best matches your issue. Walmart has specific categories for different types of concerns, including Orders and Returns, Items and Inventory, and payment inquiries.
- Select the issue most related to your inquiry.
- To bypass the “self-help” options that pop up, scroll to the bottom of the screen, and select “No” to continue with the support ticket.
- Select the appropriate box to open a support ticket via phone, live chat, or email.
- Fill out the support ticket form with relevant order numbers, product details, and any other necessary information.
- Continue to fill out the information in the drop-down menu that applies to your issue.
