Walmart offers two primary fulfillment options for third-party sellers on its marketplace: Walmart Fulfillment Services (WFS) and Seller-fulfilled orders. Here’s how Walmart handles product fulfillment and shipping for third-party sellers using these methods:
Walmart Fulfillment Services (WFS)
With Walmart Fulfillment Services (WFS), sellers can opt to store inventory in fulfillment centers.
When a customer places an order for a product fulfilled by WFS, Walmart picks, packs, and ships the item to the customer on behalf of the seller.
Walmart’s WFS ensures fast and reliable delivery, which is especially beneficial for sellers aiming to offer 2-day shipping to Walmart’s customers.
Walmart charges fees for using WFS based on storage, fulfillment, and other applicable services.
In this fulfillment option, sellers manage their own inventory and handle orders independently.
When a customer places an order for a product fulfilled by the seller, the seller is responsible for picking, packing, and shipping the item to the customer.
Sellers must meet Walmart’s shipping performance metrics and provide accurate tracking information to maintain good seller performance on the marketplace.
Walmart sets specific shipping standards and guidelines to ensure customers receive their orders promptly and have a positive shopping experience.
Regardless of the fulfillment method chosen, Walmart places an emphasis on providing a positive customer experience. Therefore, sellers are required to comply with Walmart’s fulfillment standards, including timely shipping, providing accurate product information, and delivering efficient customer service. Meeting these standards helps sellers build trust with customers and maintain a positive reputation on the platform.
Walmart also provides sellers with tools and resources to manage orders efficiently, track shipments, and handle customer inquiries. These support systems aim to create a seamless selling experience for third-party sellers and enhance the overall customer satisfaction on the Walmart marketplace.
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